Key Duties and Responsibilities: 

• Conduct regular Business Process Focused & Soft Skill Training for New Hires and existing Associates.
• Create training content in collaboration with Leaders.
• Training associates with soft skills like Time Management, Team building & handling, Conflict resolution, etc
• Ensure implementation of the Lesson plan as per the Defined Learning Path
• Ensure appropriate progress of all trainees through the diagnosis of assessment results and appropriate corrective action
• Review ongoing feedback and ensure actions to facilitate the creation of a learning environment
• Coordinate with various in-house stakeholders like Leadership Team & Executive Management.
• Report dysfunctional behavior and assist with corrective actions, wherever needed.
• Identify opportunities for process improvement and identify the next steps with the Managers
• Successfully drive learning for participants with varied backgrounds and experiences
• Understand factors that drive and influence performance. Identify best practices and help facilitate sharing of the same across a larger environment
• Work alongside the People’s Team to establish an Early Warning System (EWS), ensuring callouts are being made in a timely manner and the relevant trackers are updated regularly
• Facilitate resolution of trainees’ issues, concerns, and problems
• Ensure self and trainees participate in all Employee Engagement Programs
• Demonstrate flexibility and openness to handle stretch assignments
• Ensure optimal utilization of Training Facilities and make a conscious effort to reduce costs